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Jacq’s journal: I’m a woman who likes to touch and feel, no wonder I hate online shopping

I have a friend who could single-handedly keep e-commerce companies in business, whereas my forays barely register.

My shopping habits are still rooted in the actual world where I can inspect and touch items before buying. Don’t get me wrong, I’m not averse to shopping online, I just don’t enjoy it.

Lockdown has obviously changed all that. A very short shopping trip to Manchester a few months ago was such an unpleasant experience that I gave up after two shops.

The joy of mooching had been destroyed by queueing, not being able to inspect items and, of course, those face mask effects – I ended up a sweaty mess.

So forced online I decided I would follow a few rules:

Where possible, buy from retailers I know and trust

Check comments before clicking on adverts

Don’t impulse buy

Of course, I didn’t actually manage to keep to those rules.

First up – the scam. Yep fell for that one. I am still waiting for the 10-day delivery item ordered back in September. No response to weekly emails requesting whereabouts, it’s become my Wednesday morning routine.

Then there’s the photo organiser gadget which was a glorified USB. Purchased one, but managed to be charged for two. This parcel did arrive with the contents value clearly stated – a whopping 700% profit. It didn’t find lost photos, by the way.

So what about buying from trusted High Street names? Surely nothing could go wrong there, could it?  Wrong, the online shopping curse was alive and well. Opening the first parcels, I discovered items missing from a beauty box and bedding in an unsealed package with all the labelling peeled off. Your guess is as good as mine as to what size I’d been sent.  

‘I was not holding out much hope for the third delivery which was a buy three get a fourth free. Do I buy three and get four? Or buy four and get charged for three?’

I was not holding out much hope for the third delivery which was a buy three get a fourth free. Do I buy three and get four? Or buy four and get charged for three? The logical answer is buy three and get a fourth free – of course it’s not and three duly arrived.

If these giants of customer service can’t get it right, then what hope is there? At this rate the kids’ Christmas presents are going to be whatever that infamous middle aisle has to offer.

Now, how do I wrap up waders and a hedge trimmer?

Jacqueline Hughes-Lundy
Employing her business skills, experience and love of writing all in one place.

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